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Mac/linux engineer

Company Name:
Engility
The candidate will be required to provide general support for Windows, Linux and Mac OS X workstations in the FDA laboratory and office environment. The ideal candidate shall have expertise in setup, configuration and administration of Windows, Linux and OS X Scientific Workstations and integrating them with Active Directory. Independent, motivated individuals with good oral and written communication skills for documenting process and procedures, and briefing reports are desired. The candidate must be skilled in the setup, configuration and management of scientific workstations including network adapters and network routers.
Primary Duties and Responsibilities include:
Perform software application maintenance on scientific workstations running a variety of operating systems including Mac OS X, Linux and Windows
Perform routine and preventative maintenance such as general computer tasks, application loads, disk utilization, system loading and system monitoring, applying operating system patches, Antivirus updates
Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, which includes the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for recovery of a system
Accurately document problems in logging and discrepancy reporting tools
Work directly with the customer in most aspects of the day-to-day activities
Respond to user calls regarding hardware and software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses
Perform hands-on repair of equipment and maintenance/installation of computing infrastructure
Maintain and troubleshoot all hardware associated with end-user computing, including printers, workstations, router switches, etc.
Perform daily network maintenance including network backups and monitoring
Implement continuous improvement methodology through the use of IT systems or procedure
Maintain inventory of system assets
Ensure compliance with FDA standards and security policies
Additional responsibilities will include: End user documentation and training, computer moves and deployments, and additional duties as assigned.
Identifies customer''s system needs and responds to requests for proposals; performs feasibility and performance studies, including benchmarking, capacity planning, etc.; develops appropriate systems recommendations to meet customer needs, including system configurations, installation planning, etc.; prepares and presents technical product information to customers. Post-installation and implementation responsibilities include technical consulting to customers and providing solutions to software problems.
Scientific Support of large enterprises systems
BA/BS and 5-8 yrs related experience
Date: 2014-03-31
Country: US
State: MD
City: College Park
Category: PRODUCT SUPPORT

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