Help Desk Specialist

Bourntec is looking for Help Desk Specialist to join one of our client team in College Park MD.
Role: Help Desk Specialist (Junior)
Location: College Park MD 20742
Duration: 5+ Months
Note: Only US Citizens

Minimum Experience/Knowledge/Skill:
BS in Computer Science, Information Systems, Engineering, or related technical field.
Minimum three (3) years' experience working as front-line/Tier 1 technical support for standard office environments troubleshooting Windows PCs (Windows 7 preferred) in an Active Directory domain environment
Demonstrated experience in helpdesk operations (opening, tracking, closing tickets, user engagement, etc.) for technology support
Demonstrated experience installing, configuring, managing, maintaining and troubleshooting printers; experience with HP printers strongly preferred.
Experience installing, configuring, and managing desktop computers running Windows operations systems and common office productivity applications (MS Office, Acrobat, etc.)
Working knowledge of common desktop software applications, browsers, and security (e.g. - anti-virus) software.
Demonstrated ability working (installation, troubleshooting, etc.) with common desktop hardware (Dell strongly preferred) and software and associated configuration aids.
Knowledge of implementing, managing, and auditing the security of desktop systems and associated software.
Ability to lift, move, and physically install computer equipment and associated systems with weights up to 25-30 lbs.
Ability to work independently to successfully accomplish tasks and projects as well as part of an interdisciplinary team
Self-starter with good communication and project management skills

Thanks & Regards,
Sandeep Reddy
Bourntec Solutions Inc.
1701 East Wood field Road, Suite 200, Schaumburg, IL - 60173
Direct: 847 805 6373 Board: 224 232 5090 Ext 6239
email removed www.bourntec.com

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